Privacy Policy - Gloss Boss Marine Detailing
Information We Collect
When you submit your information through our lead form, we collect:
- Contact Information: Name, phone number, email address
- Boat Information: Type, size, condition, and location details
- Service Preferences: Timeline, budget range, and specific detailing needs
- Communication Preferences: How and when you prefer to be contacted
How We Use Your Information
We use your information solely to:
- Provide you with a personalized boat detailing quote
- Contact you to schedule services
- Follow up on your service inquiry
- Send you information about our marine detailing services
- Improve our service offerings based on customer needs
Information Sharing
We DO NOT:
- Sell your personal information to third parties
- Share your contact details with other businesses
- Use your information for unrelated marketing purposes
- Spam you with unwanted communications
We MAY share information only:
- With trusted service providers who help us deliver our services (scheduling software, payment processing)
- If required by law or to protect our legal rights
- With your explicit consent for specific purposes
Your Communication Preferences
- You can opt out of marketing communications at any time
- We will honor your request to be contacted only by phone, email, or text
- You control the frequency of our follow-up communications
- Simply reply "STOP" to any text message or click "unsubscribe" in emails
Data Security
We protect your information through:
- Secure data transmission and storage
- Limited access to authorized personnel only
- Regular security updates and monitoring
- Industry-standard encryption practices
Your Rights
You have the right to:
- Request a copy of the information we have about you
- Ask us to correct any inaccurate information
- Request deletion of your information from our systems
- Withdraw consent for marketing communications
Retention Policy
- We keep your information only as long as necessary to provide our services
- Quote requests are typically retained for 12 months
- Customer service records are kept for 3 years for quality assurance
- You can request deletion of your information at any time